Order and delivery terms

Valid from 1.6.2022

JMCSHOP.FI online store

JMCSHOP has been implemented to serve JM Concept Oy's contract customers. The online store sells products to adult individuals, sports clubs, associations and companies. The prices of the products do not include VAT. We reserve the right to change prices and delivery costs.

Ordering

Products are ordered in the online store by transferring them to the shopping cart and paying for the contents of the shopping cart as agreed in advance, in the online payment service or by a consolidated invoice. All customer information is treated confidentially. The contact information requested in connection with the order will not be used for anything other than the delivery of the order or to clarify any ambiguities in it, unless otherwise stated (see below). Data protection). When ordering from the online store, you are required to familiarise yourself with and commit to the order and delivery terms valid at the time.

Payment and payment methods - Paytrail by Nets

Payment service provider

Paytrail Oyj (2122839-7) acts as the payment intermediary and payment service provider in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient of the payment on the bank statement or card invoice and forwards the payment to the merchant. Paytrail Oyj is licensed as a payment institution. In the event of a complaint, please contact the supplier of the product in the first instance.

Paytrail Oyj, Business ID: 2122839-7
Innova 2
Lutakonaukio 7
FI-40100 Jyväskylä, Finland

https://www.paytrail.com/kuluttaja/maksupalveluehdot

Order and payment confirmation

Once we have received your order, we will immediately send you an order confirmation by e-mail showing your order details. Always check the contents of the order confirmation. If you have any questions, please contact our customer service immediately. Save the order confirmation if you need to contact customer service. When visiting customer service, always keep your possible customer number and order number available. Always check that the contents of the package match the products in the order confirmation.

You can contact our customer service with the following information:
Email: sanna@jmc.fi
Phone: +358 40 537 1103

Delivery methods and costs

Shipping costs include packing costs, as well as door-to-door delivery. In the shopping cart, we will present the cost of future delivery costs according to the delivery method in use.

Dispatched within

We only deliver orders Normally, order processing takes about 1–1.5 weeks and delivery by post takes 1–2 business days. In sparsely populated areas, there may be a delay in delivery.

We are not liable for delays caused by force majeure or the carrier, or for indirect harm caused by delays. The online store will inform you on its website if there are any abnormal delivery times. The stock balances presented in the online store are not real-time. If the product is momentarily out of stock, we will contact the customer as soon as possible. In this case, the product can be agreed to be replaced with another similar one or the order can be cancelled partially or completely.

Our customer service will serve you by e-mail at sanna@jmc.fi

Return policy | Unclaimed package

Consumer customers have the right to cancel the purchase they have made in the online store within 14 days of receiving the ordered products. If the Customer exercises his right of return, he must make a cancellation notice and return the products within the deadline (14 days). The return is made at the Customer's expense.

Upon receipt of the product, the online store will only refund the price of the product to the Customer. The returned product must be unused and in the original packaging. For a refund, the product must be in saleable condition. The product cannot be printed with a customer-specific print.

Non-redemption is not the same as a refund or cancellation. For an unclaimed package for which no separate cancellation notice has been made, we will charge delivery and return costs.

Complaints

The customer must check the received delivery to detect possible errors. If the delivery lacks ordered products or the delivery is otherwise incorrect, the Customer must notify the customer service of the online store by e-mail without undue delay. Customer service email is sanna@jmc.fi

If the Customer has submitted a complaint to the online store, the online store has the right to:

1) At their choice, correct the error detected in the delivery.

2) Correct the defect by cancelling the sale of the product in question and refunding the purchase price to the Customer.

Problem situations

If the product has been lost or damaged during transport or it does not otherwise correspond to your order, you must notify the error in writing no later than within 14 days to the address mentioned in the section entitled right of cancellation and return or by calling the phone number mentioned in the contact information. If the package has been clearly damaged during transport, the complaint must be made to the transport company in question immediately.

Store contact information

JM Concept Oy | jmcshop.fi
Rantaperkiönkatu 1 D 12
FI-33900 Tampere, Finland
Phone: +358 (0)207 961 888
Email: info@jmc.fi

Customer service:
Email: kimmo@jmc.fi
Phone: +358 44 293 6203